Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopnestiqstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopnestiqstore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopnestiqstore@gmail.com.
Refund & Returns Policy
Last updated: 20 September 2026
At NESTIQ, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return or refund in accordance with the terms below.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product must generally:
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Be unused and in its original condition.
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Be in the original packaging where reasonably possible.
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Include any accessories, manuals, or other items supplied with the product.
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Not have been damaged, altered, or misused after delivery.
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Be accompanied by reasonable proof of purchase or order information.
Some products may not be eligible for return because of their nature, condition, hygiene considerations, or other applicable restrictions.
2. How to Request a Return
To request a return, contact our customer support team at:
Email: shopnestiqstore@gmail.com
Please include:
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Your order number.
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Your name.
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The product you wish to return.
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The reason for the return.
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Photographs or other evidence where the product is damaged, defective, incorrect, or materially different from what was ordered.
Please do not send a product back before receiving return instructions from NESTIQ.
If your return request is approved, we will provide the applicable return instructions and return address by email.
3. Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible after receiving your order.
Please provide photographs or other information that helps us assess the issue.
Depending on the circumstances and applicable consumer rights, we may offer a replacement, repair, refund, or another appropriate resolution.
4. Products That Cannot Be Returned
Certain products may not be eligible for return where permitted by applicable law, including products that:
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Have been used or damaged after delivery.
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Have been altered or modified.
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Are returned without their required components or accessories.
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Cannot reasonably be resold because of their condition.
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Fall into categories for which returns are restricted by applicable law.
This does not limit any consumer rights that cannot legally be excluded or restricted.
5. Return Shipping
Where a return is requested because you have changed your mind or no longer want the product, return shipping costs may be your responsibility, subject to applicable law and the circumstances of the order.
Where a product is defective, damaged on arrival, incorrect, or otherwise covered by an applicable consumer remedy, NESTIQ will assess the appropriate shipping arrangements in accordance with applicable law.
We will provide return instructions when your return request is approved.
6. Refunds
Once an approved return has been received and assessed, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed using the original payment method where reasonably possible.
The time it takes for the refund to appear in your account may depend on your payment provider, bank, or financial institution.
Where applicable, refunds will be processed within the timeframe required by South African law.
7. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us before sending anything back.
Where appropriate and available, we may arrange a replacement or another suitable remedy.
8. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests before an order has been processed or dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible and the return process may apply instead.
9. Consumer Rights
Nothing in this policy is intended to remove, restrict, or replace any rights you may have under applicable South African consumer protection laws.
Where applicable, your statutory rights will continue to apply.
10. Contact Us
If you have questions about a return, refund, replacement, or your order, please contact:
NESTIQ
Email: shopnestiqstore@gmail.com
Phone: +27 72 743 4851
Business address:
South Africa
Business hours:
Monday–Friday
09:00–17:00 SAST
We aim to respond to customer enquiries within 24–48 business hours.
By purchasing from NESTIQ, you acknowledge that you have read and understood this Refund & Returns Policy.